The Academic Quality Services team is led by Phil Maull and Ceri Penhale who together have a wealth of Quality Assurance experience in the Higher Education sector.
Telephone: 01792 (60) 6855
Areas of Responsibility:
Phil leads the Academic Quality Services team ensuring target delivery and impact, aligned to the University’s strategic plan. Phil overseas quality assurance and enhancement, Programme Design, Approval and Review, External Engagement and regulations. Phil is a member of the Programme Management Board with a specific remit for ensuring strategic delivery of new programmes to enhance recruitment.
Phil started his professional career in retail sales, learning the core principles of great service, and brought this into the Higher Education environment in 2002, supporting the establishment of the Medical School at Swansea University. Phil spent eight years in the Medical School establishing what is now the Education Support Team and working on delivering exceptional student experience for graduate entry medics, undergraduate and postgraduate students across all areas from student finance, admissions, timetabling and learning, teaching and assessment.
Phil then moved to Academic Registry as a Quality Officer, specifically tasked with student experience enhancement and programme and curriculum design and delivery, leading to the development of an innovative Student Experience Engagement Process and a new Programme Development and Management system. Following a period working with the Planning and Strategic Projects Unit as a Student Experience Project Manager, Phil was appointed as Head of Academic Quality Services in 2015, bringing 13 years of experience and ideas to the role, and combined this with cutting edge approaches from other environments, notably major tech companies.
Telephone: 01792 (60) 2271
Areas of Responsibility:
Development, implementation and on-going operational management of all aspects of regulations quality assurance and enhancement and ensuring appropriate external expectations and standards are maintained across the University.
Currently Ceri has been seconded to project manage the QAA quality enhancement review scheduled to take place in March 2020.
Ceri joined Swansea University in 2010 as a Quality Administrator based in the Quality Office in Academic Registry (now named Academic Services). In this role, Ceri was secretary to the University Learning & Teaching Committee, was responsible for the University’s Annual Programme Review (APR) process and was responsible for conducting Periodic Programme Reviews across the University. In 2015 Ceri moved into her current role of Regulations, Quality and Standards Manager where she has management responsibility for the Academic Quality Services team, and responsibility for developing and leading the University’s academic regulations, quality assurance and enhancement processes and policies, as well as ensuring academic standards for the University’s academic portfolio.